Job Description 

A host is the first person a guest meets when they enter a Texas Roadhouse. They are the face of the restaurant. A host should be able to perform a variety of tasks, from greeting guests, answering phones, seating guests, preparing food, helping children, taking takeout orders, and rolling silverware.

Job Tasks 

Essential Function Statement(s)

• Ensures every guest receives a legendary welcome and farewell when dining at Texas Roadhouse.

• Effectively and correctly use the POS (point of sale) system (if applicable).

• Ensures all guests feel comfortable and cared for.

• Effectively maintains wait and quote times during each shift.

• Maintains a clean and well-stocked bathroom during each shift.

• Answers all phone calls, handles takeout orders, and calls ahead to request seats.

• Communicates effectively with server wizards to ensure quick table changes.

• Ensures that every guest is told our story.

• Adheres to core values: passion, collaboration, integrity, and fun, all with a purpose.

• Understands and effectively executes the first-time guest program.

• Practice safety and sanitation at all times.

• Completes proper opening and closing duties as determined by the Manager, which may include: setting up the host's booth, turning on the music, cleaning windows and meat case, opening doors, sweeping the floor, cleaning ashtrays, and laying carpets.

• During each shift, a manager will designate a host to be responsible for recording all transactions related to the host position's tasks at the POS; This includes, but is not limited to, takeout sales, gift card sales, and change for guests.

• During each shift, the host is responsible for delivering silverware, bread and children's menus and crayons to each guest as needed.

• Under the direction of the Manager, the host may be responsible for helping a guest choose their steak from the display case. The host may also be responsible for selling "Blossoms" and delivering the appetizer to the guests' table if requested.

• Maintains proper etiquette with all staff members and guests.

• Demonstrates teamwork at all times.

• Participate in contests and online dances during each shift.

• Maintains adequate uniform and hygiene standards at all times.

Main Responsibilities, Required Knowledge and Skills 

Declaration(s) of competence

• Responsibility: the ability to accept responsibility and be accountable for their actions.

• Oral communication: ability to communicate effectively with others using the spoken word.

• Written communication: ability to communicate in writing in a clear and concise way.

• Ethical: ability to demonstrate, conduct oneself and conform to a set of accepted values and standards.

• Honesty/Integrity: ability to be sincere and be seen as credible in the workplace.

• Time management: ability to use available time to organize and complete work within certain deadlines.

• Work under pressure: ability to complete assigned tasks in stressful situations.

 

Physical Demands: Lifting/Carrying 

N/A (Not applicable): The activity does not apply to this occupation.
OR (Occasionally): Occupation requires this activity up to 33% of the time (0 - 2.5+ hours/day).
F (Frequently): Occupation requires this activity between 33% and 66% of the time (2.5 - 5.5+ hours/day).
C (Constantly): Occupation requires this activity more than 66% of the time (more than 5.5 hours/day).

 

Other Skills: 

• Server experience is a plus.

• Fast pace and high energy.

• Outgoing and personable.

• Attention to detail.

• Clean and organized.

• Ability to communicate in the primary language used in the workplace.

• Multitasking is a must.